Service Tip: You have a virus, scan now.

If you are surfing the Internet and get a pop-up that states, "You have a virus, scan now", X out the box. Do not click yes, and do not click no. Do not click anything inside the message box.

A number of clients have told us that they believed they were averting crisis by choosing "No" to the pop-up scan. In actuality, by clicking on any option in the message you are still installing the latest bane of your computer's existence, 'extortion'-ware.

Instead, click on the red X in the upper corner to completely close the pop-up, or better yet close the window by holding down your Ctrl key and F4 simultaneously. On a Mac hold down Command and the W key.

If you want to double check to make sure you don't have a virus, use your real anti-virus to do a scan.